REGISTRATION
How do I make a purchase online?
You can select your items and add to cart or Register as Member. You’ll be able to review
your history order if you create an account upon check out.
Ordering
Is there a minimum order value?
There is no minimum order requirement however delivery charges apply. Please refer to the
Delivery section for info.
How do I know if an item is in stock?
All items are in stock unless ‘On backorder’ or ‘Out of stock’ is indicated. For backorder will
inform you when order are placed and shipment is in and when we are ready to despatched
the newly arrived stock either via email or phone message. For ‘Out of Stock’ items, please
contact us at enquiry@laurelwheat.com.
I would like to change my order. What should I do?
If you would like to amend your order, please contact us at enquiry@laurelwheat.com. Please
note that orders cannot be changed upon delivery.
How do I know that my order has been successfully placed?
You will receive an email confirmation containing the order reference number and details of
your purchase. Your order will be only dispatched upon receipt of payment. If there are any
issue with your order, please write to sales@laurelwheat.com.
I received an order confirmation via email and I noticed a mistake in my shipping address.
How can I correct this?
Please email us at sales@laurelwheat.com and we'll be happy to assist you.
Delivery
What are your delivery charges?
Free delivery is provided for orders SGD100 nett and above per delivery per location.
For orders of value below SGD100 nett per delivery per location, there will be a delivery
charge of $10.
 Note on demand delivery, additional charges will apply.
For Self Collection, do send us an email at sales@laurelwheat.com and we will try our best to
arrange location of pick up.
When will I receive my items?
Orders are processed and despatched in 2 working days after payment confirmation. Delivery
dates are not guaranteed in the event of service disruption caused by events beyond our
control. These disruptions includes, but are not limited to delays caused by the transportation
system, shipping carrier or processing of the cardholder's credit/debit card.
Delivery delays due to service disruptions or inclement weather conditions are not the
responsibility of Laurel Wheat.
Orders are processed Monday through Friday, excluding weekends and Singapore Public
Holidays. Any orders placed on Saturday and Sunday will be sent in the following week.
Orders will require 1 working day to processed and will require 2 – 3 working days for
delivery.
Do you deliver overseas?
Unfortunately, we don’t ship overseas at the moment. However, please let us know if you’d
like us to deliver to your country, so we can take your interest into consideration when we’re
ready to expand.
I’ve placed my order but forgotten when I last ordered. Where can I get this information?
You can refer to your confirmation email or log in to your account and check your order
status.
What if no one is home to receive the delivery?
If you’re not at home, we can leave your items at your front door or at the guardhouse with
the security guard, who will sign off on the delivery order. Alternatively, if you have a
preferred pick-up arrangement or drop-off location, please let us know via the comments box
“Order Notes’ on the checkout page and we will do our best to accommodate, subject to our
delivery schedule. And we will only allow for re-schedule once.
How do I track my orders?
Currently we do not provide any tracking number. However, if you do not receive your
ordered items within the delivery timeframe, you can email us at enquiry@laurelwheat.com
to check and we will usually reply in 1 an hour during working hours.
Exchange/Returns/Cancellation
Can I change the items I have ordered?
You are allowed to change before our delivery. Please email us at sales@laurelwheat.com.
And for changed items, has to be of a higher value and will need to receive the cash transfer
before it’s processed.
Can I cancel my order?
Orders can only be cancelled before our delivery even though you may not have received
them. Once your transaction is completed, your order cannot be cancelled. If you choose not
to accept delivery, we are not able to refund any and all payment made.
Can I return something if I’m not satisfied with it?
Unfortunately, no as these are food products. Our policy is that items purchased cannot be
exchanged, returned, or refunded, unless the item has been delivered in a damaged condition.
If you’ve received a damaged item from us, let us know within 24 hours by emailing
sales@laurelwheat.com attaching the photos with the box. Damaged produce will be replaced
as soon as possible with the next delivery to your zone.
For more information, please visit our Terms and Conditions page.
How long does it take for the refund to be credited back to my credit card?
The refund lead time varies from bank to bank. Please check with the issuing bank of your
credit card for details.
Payments
How can I pay for my order?
We accept all major credit and debit cards: MasterCard, Visa, Paypal. Please note that all
payments are charged in Singapore Dollars and the charge on your statement will be from
“LaurelWheat isuccess”.
Must I use a Singapore address as my billing address?
Billing address must be the same address as per your Bank card that was being used for the
purchase.
Must I use a Singapore credit card to pay for my purchases online?
No not necessarily so as we accept a number of international credit cards. However, the Bank
might charge you the exchange rates.
What if something goes wrong during the checkout process and my credit card statement
shows I’ve been charged twice?
If that happens, please email us at salesy@laurelwheat.com, and we'll be happy to set things
right.
Is my credit card information secure?
Yes! Your security is our priority. For your protection, our entire website is encrypted and we
don’t store any customers information in our data base. Our site is PCI compliance and
payment is processed securely by PayPal and Stripe.
Are all prices inclusive of GST?
No as we are not GST register yet.
Customer Services
What if there are missing or wrong items when I receive my order?
For missing or wrongly sent items, please contact us at sales@laurelwheat.com and quote
your transaction reference number. Our customer service is open from Monday to Friday,
9am to 5.30pm (Singapore time). We will reply to your query within 1 working day or next
working day after the weekend or Public Holidays and we will advise you our next course of
action.
General
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share,
rent or sell your personal information without your consent, except as required by law or to
fulfil an order contract with you. Read more at our page on Privacy Policy.